Customer Service at the airlines has deteriorated in a big way over the past few years and now they seem to treat folks like cattle. Of course in all fairness your flying experience is not necessarily only from the airlines. It starts during loading and unloading only zones at the curb and a security guard with a sub-machine gun and gets worse from there as they expect you to take off your shoes, check your metal objects into a tray and ask you stupid questions.
Worse off those asking you stupid questions are former Wal-Mart Security Guards who were hired under a hiring emergency. And like any $5.00 per hour security guard they take their job way too seriously. After being treated like dirt from folks you would not even allow to baby sit your kids, then you get to be greeted by your airline of choice.
And after they have been treated badly by so many customers all day their attitudes are less than perfect too. When we talk about customer service at the baggage check-in, ticket counters and gates or the stewardesses on the planes, we first need to look back at the entire flying experience and who caused all this dissatisfaction in the first place.
You see many airline employees have taken pay cuts, lost benefits or had their pension funds raided and they are not so happy in life to begin with, then the government has scared the flying public along with the mass media after 9-11. It is for all these reasons that customer service at the airlines is not what it use to be. But I ask you, is that a good enough excuse for the customer?
"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; http://www.WorldThinkTank.net/wttbbs/
Written By: Lance Winslow
