How VOIP can mask your businesses size and save you a Bundle? Have you heard the buzz about VOIP (Voice Over Internt Protocol)? Basically, it's like communicating over the phone without a phone. Instead you plug your microphone into your computer log on to a website and "boom" you're talking baby. You may be saying ... VoIP - Calling Options With Voice Over Internet Protocol One of the reasons VoIP is so poplar is it affords users multiple methods for placing a phone call. Here are some choices you have when you use VoIP services: Buy an IP phone You can purchase a special phone that looks much like an ordinary phone, but ... VoIP - Good Choice Using DSL for your broadband access? Naked DSL (DSL without primary phone service) still not available in your area? Don't discount VoIP phone service just because you cannot discontinue your existing primary phone service. VoIP can be a huge help to ...
The REAL Benefits of VoIP
You may not have considered it but there are many benefits that businesses can achieve by utilising data networks to carry their voice traffic (VoIP). By marrying this voice traffic with data traffic (IP Telephony) it becomes even more powerful.
Here are a few examples;
Cheaper Phone Calls - as your utilising existing data networks
Simpler Infrastructure - one set of CAT5 cables
Scalable - simply extend the existing data network
Reduced Operating Costs - converged system is simpler to manage
Enhanced Customer Service - "Click to Talk" web services and easy role out application like call centres
Flexibility - Remote or home workers can work as if in the office
Its fair to say that most people focus on the costs savings but in most cases the business improvements far out way the costs savings.
For example if your business operated from multiple sites it would be possible to have a single centralised system located at one site, with optimal staffing resources to operate, manage and support. No need to have 3 receptionists when one will do!
Say you had staff that wanted to work from home or from a remote office. With this technology it would be easy to give them the look and feel of being in the office and the transparency that their co-workers and customers enjoy.
Rolling out a distributed business application such as a contact centre or call centre is much easier and more robust.
But....its not that simple to get right!
You must consider;
Quality of Service - across the data network
Reliability – Think when did your LAN / telephone system last fail?
Security - May increase exposure to data and voice
Support - Which department is now responsible - training?
With the latest handsets it is possible for them to act like a PC with their own IP address and with the right handsets they can even run XML applications cutting down the need for unnecessary PC's etc.
To get it right requires the right planning and foresight to make sure that your systems will grow and deliver the maximum benefit with the minimum risk.
